COGNIZANT OFF CAMPUS DRIVE FOR PROCESS EXECUTIVE

 



About Cognizant :

Cognizant is an American multinational technology company that provides business consulting, information technology and outsourcing services. It is headquartered in Teaneck, New Jersey, United States. Cognizant is part of the NASDAQ-100 and trades under CTSH. It was founded as an in-house technology unit of Dun & Bradstreet in 1994, and started serving external clients in 1996. After a series of corporate re-organizations there was an initial public offering in 1998. Cognizant had a period of fast growth during the 2000s and became a Fortune 500 company in 2011; as of 2021 it's at position 185.






Role & Responsibility 

Stakeholder/Business Management:

Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.

Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).

timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.

They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.




Design: Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy

Customer Relationship Management.

Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.




Must Have Skills

Customer Service


Good To Have Skills

Online/Digital Marketing


Graduation

BE/BTech/MCA) or High School graduate or above


Branch

All are eligible


Compensation:

Not disclosed


Location

Hyderabad


APPLY HERE : APPLY



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